Privacy Policy

1. Who we are

Smart Installers Ltd (trading as “Smart Installers”, “we”, “us” or “our”) is a company registered in England & Wales under company number 16593696. We operate as a remote business and do not maintain a public office address.

For any privacy or data protection query you can contact us at:

• Email: info@smart-installers.co.uk
• Phone: 0800 152 2099

For the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018), Smart Installers Ltd is the “controller” responsible for your personal data when you use this website or contact us.

2. The information we collect

We may collect and process the following categories of personal data:

Information you give us

• Identity and contact details — such as your name, email address, telephone number, job title and the organisation you represent — when you complete our contact form, request information, or correspond with us.
• The content of any message or enquiry you send to us.

Information we collect automatically

• Technical data such as your IP address, browser type and version, device information, operating system and approximate location.
• Usage data about how you interact with our website, where you have consented to analytics cookies.

For more detail on cookies and similar technologies, please see our Cookie Policy.

3. How we use your information and our lawful basis

We only use your personal data where the law allows us to. Most commonly we rely on the following lawful bases:

Purpose	Lawful basis
To respond to your enquiries and provide the information or services you request	Performance of a contract, or taking steps at your request before entering a contract; our legitimate interests in responding to enquiries
To operate, maintain and secure our website	Our legitimate interests in running a safe and effective website
To understand how our website is used and to improve it	Your consent (analytics cookies)
To send you marketing communications you have asked to receive	Your consent, or our legitimate interests where permitted by law
To comply with our legal and regulatory obligations	Compliance with a legal obligation

Where we rely on consent, you can withdraw it at any time by contacting us. Where we rely on legitimate interests, we have considered any impact on you and your rights.

4. Who we share your information with

We do not sell your personal data. We may share it with:

• Trusted third-party service providers who process data on our behalf — for example website hosting, email, mapping and analytics providers — under appropriate contracts.
• Professional advisers such as accountants, insurers and legal advisers where necessary.
• Regulators, law enforcement or other authorities where we are required to do so by law.
• A successor or purchaser if our business is reorganised, sold or transferred.

5. International transfers

Some of our service providers may be based outside the UK. Where we transfer personal data outside the UK, we ensure a similar degree of protection by relying on an adequacy decision, the International Data Transfer Agreement, UK Addendum to the EU Standard Contractual Clauses, or another lawful safeguard.

6. How long we keep your information

We keep personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting or reporting requirements. When data is no longer needed we will delete or anonymise it.

7. Your rights

Under UK data protection law you have the right to:

• request access to your personal data;
• request correction of inaccurate or incomplete data;
• request erasure of your data in certain circumstances;
• object to or request restriction of our processing;
• request the transfer of your data (data portability);
• withdraw consent at any time where we rely on consent.

To exercise any of these rights, please contact us using the details above. We will not usually charge a fee, and we aim to respond within one month.

8. Keeping your data secure

We have put in place appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration or disclosure. However, no transmission over the internet can be guaranteed to be completely secure.

9. Children

Our website and services are directed at organisations and professionals, not children, and we do not knowingly collect personal data from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the “last updated” date shown above.

11. Complaints

If you have a concern about how we handle your personal data, please contact us first so we can try to resolve it. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection, at ico.org.uk or on 0303 123 1113.